Terms & Conditions

Last updated: 12 October 2026

These terms apply when you use etherealsuperfood.com or buy from us. The shop is run by Ethereal Superfood Synergy, 278 Bandar Stargate, Lebuhraya Sultanah Bahiyah, 05400 Alor Setar, Kedah, Malaysia. By placing an order, you agree to these terms.

About our products

nuvio-AD and our other products are food supplements, not medicines. They are not intended to diagnose, treat, cure or prevent any disease. Enjoy them as part of a balanced diet. If you are pregnant or nursing, taking medication, or managing a medical condition, please check with a healthcare professional first. Our products contain soy and milk; always read the label for full ingredient and allergen information.

Prices and payment

Prices are shown in Malaysian Ringgit (RM). Delivery charges are shown at checkout before you pay. We may change prices at any time, but changes do not affect orders already confirmed.

Your order

Your order is a request to buy. We accept it when we confirm it by email. We may decline or cancel an order, for example if an item is out of stock or a price was shown in error; if that happens after you have paid, we will refund you in full.

Delivery

We deliver within Malaysia. Delivery costs and details are set out in our Shipping Policy.

Refunds and the Fourteen-Day Promise

Our refund terms, including the Fourteen-Day Promise on your first box and what happens if an order arrives damaged or wrong, are set out in our Refund & Returns Policy. Nothing in these terms affects your rights under Malaysian consumer protection law.

Reviews and comments

If you post a review or comment, please keep it honest and respectful. We may remove content that is misleading, offensive, makes medical claims, or is unrelated to our products.

Website content

The text, images and design on this website belong to Ethereal Superfood or are used with permission. Please do not copy them for commercial use without our written consent. Information on this site is general food education, not medical advice.

Liability

We take care to keep information on this site accurate, but we cannot promise it is always complete or up to date. To the extent the law allows, we are not liable for indirect or unforeseeable losses arising from your use of the site. Nothing here limits any liability that cannot be limited under Malaysian law.

Governing law

These terms are governed by the laws of Malaysia.

Contact

Questions about these terms? Write to us through our Contact page.

Careful Shipping
Every box is packed with care and shipped promptly to your door.
Secure Checkout
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Here to Help
Questions about your ritual? Write to us — we answer with care.
Label Transparency
Everything on the label, nothing behind it. Full facts on every box.