Privacy Policy

Last updated: 12 October 2026

This policy explains what personal data Ethereal Superfood Synergy (“Ethereal Superfood”, “we”, “us”) collects through etherealsuperfood.com, why we collect it, and the choices you have. We handle personal data in line with Malaysia’s Personal Data Protection Act 2010.

Who we are

Ethereal Superfood Synergy, 278 Bandar Stargate, Lebuhraya Sultanah Bahiyah, 05400 Alor Setar, Kedah, Malaysia. You can reach us about anything in this policy through our Contact page.

What we collect

• When you order: your name, delivery and billing address, email address, phone number, the items you buy, and any notes you add to your order.
• When you pay: payments are handled by our payment provider. We do not see or store your full card or online banking details.
• When you write to us, review a product or comment on an article: your name, email address and what you send us.
• When you join The Ethereal Table: the details you give us to run the programme and pay your commission.
• When you browse: basic technical data such as your IP address, browser type and the pages you visit, collected by our hosting and security providers to keep the site running and protected.

Why we use it

• To process, deliver and support your orders, including refunds under our Fourteen-Day Promise.
• To answer your questions and messages.
• To send you updates about your order and, where you have agreed, occasional emails about our products. Every marketing email has an unsubscribe link.
• To run The Ethereal Table programme.
• To keep the website secure, prevent fraud and meet our legal and accounting obligations.

Cookies

We use cookies that the shop needs to work, such as remembering what is in your cart and keeping you signed in. If we add analytics or advertising tools in future, we will update this policy before they go live.

Who we share it with

We share only what is needed with the service providers who help us run the shop: our website host and security network, our payment provider, our courier, and our email system. We do not sell your personal data.

How long we keep it

We keep order records for as long as Malaysian tax and accounting rules require. Other data is kept only as long as it is useful for the purpose it was collected for, and then deleted.

Your choices and rights

You can ask to see the personal data we hold about you, ask us to correct it, or ask us to stop sending you marketing emails at any time. To make a request, write to us through our Contact page. We may need to confirm your identity before acting on it.

Changes to this policy

If we change how we handle personal data, we will update this page and the date above.